Terms of Service

1. Agreement to Terms

Welcome to PlansFlow ("Platform," "Service," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "you," or "your") and PlansFlow governing your access to and use of the PlansFlow platform, including all associated websites, applications, software, APIs, features, content, and services.

BY ACCESSING OR USING PLANSFLOW, YOU:

• Acknowledge that you have read, understood, and agree to be bound by these Terms;
• Represent and warrant that you have the legal capacity to enter into this Agreement;
• Agree to comply with all applicable local, state, national, and international laws and regulations;
• Acknowledge that these Terms affect your legal rights and obligations.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Platform at least thirty (30) days before taking effect. Your continued use of PlansFlow after such modifications constitutes acceptance of the updated Terms.

2. Eligibility and Account Requirements

2.1 Age Requirements

PlansFlow is primarily intended for adults eighteen (18) years of age or older. If you are between 13 and 17 years old, you may only use the Platform under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf and who remains responsible for your activity on the Platform. We do not knowingly collect or solicit personal information from anyone under the age of 13, and users under 13 are not permitted to use the Service.

2.2 Account Registration

To access certain features, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information;
• Maintain the security and confidentiality of your login credentials;
• Accept responsibility for all activities under your account;
• Immediately notify us of any unauthorized access or security breach.

2.3 Account Restrictions

You may not: (a) create accounts on behalf of others without authorization; (b) share your account credentials with third parties; (c) create multiple accounts to circumvent limits, bans, or restrictions; (d) use automated systems to register accounts; or (e) transfer or sell your account.

3. Description of Services

3.1 Platform Overview

PlansFlow is an AI-powered creative platform that enables users to generate, edit, and manage content including but not limited to: text, images, videos, audio, and other multimedia assets. The Platform provides tools for creative project management, collaboration, and AI-assisted content generation.

3.2 AI Model Providers

PlansFlow integrates with multiple third-party AI model providers to deliver its services, including but not limited to:

• Venice.ai: Providing text generation, image generation, video synthesis, text-to-speech, and embedding models;
• Google Gemini: Providing multimodal AI capabilities;
• Internal Routing Systems: Optimizing model selection based on task requirements;
• Other Third-Party Providers: As may be integrated from time to time.

By using PlansFlow, you acknowledge that your inputs and requests may be transmitted to these third-party AI providers for processing, subject to their respective terms of service and privacy policies.

3.3 AI Provider Disclosure

Important: PlansFlow uses multiple third-party AI providers to power its generation features. Your prompts, inputs, and uploaded media may be transmitted to these providers solely for the purpose of generating outputs. These providers include but are not limited to:

• Venice.ai: Text, image, video, TTS, and embedding models;
• Google Gemini: Multimodal AI processing;
• Internal routing systems: For model selection optimization.

Data Training Policy: PlansFlow does not use your User Content to train AI models without explicit consent. Our primary AI providers state in their API terms that they do not use customer API inputs or outputs to train their foundation models in their paid API products. Some providers may retain limited data for a short period of time for abuse monitoring, security, and operational diagnostics. We do not control their independent practices and encourage you to review their privacy policies directly. PlansFlow is not liable for independent changes in third-party provider policies, but will update its own documentation and practices where required by law.

Model Availability: PlansFlow does not guarantee the continued availability of any specific AI model or provider. Models may be modified, replaced, or deprecated based on technical, legal, or commercial requirements.

3.4 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

Third-Party Dependencies: Outages, limitations, or service degradations affecting third-party AI providers (such as Venice.ai, Google Gemini, or others) are outside our control and do not constitute a failure or breach of the Service by PlansFlow.

4. Intellectual Property and Content Ownership

4.1 Your Content

Ownership of Outputs: Subject to these Terms and applicable law, you retain ownership of the content you create using PlansFlow ("User Content"), including AI-generated outputs, to the fullest extent permitted by applicable intellectual property laws. This includes the right to use, reproduce, modify, distribute, display, and commercially exploit your User Content.

Important Limitations:

• Intellectual property rights in AI-generated content remain an evolving area of law. We make no representations regarding the protectability or ownership status of AI-generated content under any jurisdiction;
• You are solely responsible for ensuring your use of outputs does not infringe third-party rights;
• Outputs may not be unique; other users may generate similar or identical content;
• Certain outputs may incorporate elements from training data or public domain sources.

4.2 License to PlansFlow

You grant PlansFlow a non-exclusive, worldwide, royalty-free, sublicensable license to use, process, store, and transmit your User Content solely for the purposes of: (a) providing the Service; (b) improving the Platform; (c) ensuring compliance with these Terms; and (d) fulfilling legal obligations. This license terminates when you delete your content or account, except as required for legal compliance or backup purposes.

4.3 PlansFlow Intellectual Property

The Platform, including its design, features, code, algorithms, trademarks, logos, and documentation, is owned by PlansFlow and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding without prior written consent.

4.4 No Training Without Consent

PlansFlow does not use your User Content to train our own AI models without your explicit, affirmative consent. Third-party AI providers may have their own data usage policies, which you should review independently.

5. Acceptable Use Policy

5.1 General Conduct

You agree to use PlansFlow in a lawful, ethical, and responsible manner. You are solely responsible for all content you create, upload, or generate through the Platform.

5.2 Permitted Content

PlansFlow supports creative freedom within legal and ethical boundaries. The following types of content are permitted:

• Artistic and anatomical nudity for legitimate creative, educational, medical, or scientific purposes;
• Mature themes in fiction, art, and creative writing when clearly fictional and not exploitative;
• Documentary or journalistic content depicting real events;
• Historical representations with appropriate context;
• Content intended for adult audiences where legally permitted and properly labeled.

5.3 Strictly Prohibited Content

The following content is absolutely prohibited and will result in immediate account termination and potential legal action:

• Child Sexual Abuse Material (CSAM): Any sexual, suggestive, or exploitative depiction of minors (persons under 18), whether real, generated, or fictional. This includes "aging up" minors or creating content that sexualizes minors in any context;
• Non-Consensual Intimate Imagery: "Deepfakes," synthetic media, or any content depicting real individuals in sexual, nude, or intimate scenarios without their explicit documented consent;
• Hateful Content: Content that promotes violence, discrimination, or hatred against individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other protected characteristics;
• Violent Extremism and Terrorism: Content that promotes, glorifies, or incites terrorism, violent extremism, or mass violence;
• Self-Harm and Suicide: Content that promotes, encourages, or provides instructions for self-harm or suicide;
• Illegal Activities: Content that facilitates illegal activities including but not limited to drug trafficking, weapons manufacturing, hacking, fraud, or money laundering;
• Malware and Harmful Code: Content designed to damage, disable, or gain unauthorized access to computer systems;
• Doxxing and Harassment: Publishing private information or engaging in targeted harassment of individuals;
• Misinformation: Deliberately false content intended to deceive or manipulate public opinion on matters of public health, elections, or safety;
• Impersonation: Falsely representing yourself as another person, organization, or official entity with intent to deceive;
• Copyright Infringement: Systematic reproduction of copyrighted works without authorization.

5.4 Technical Restrictions

You may not:

• Attempt to reverse engineer, decompile, or extract source code from the Platform;
• Circumvent rate limits, usage restrictions, or security measures;
• Use automated scripts, bots, or scrapers without explicit authorization;
• Interfere with the Platform's operation or other users' access;
• Attempt to access areas of the Platform not intended for public access;
• Exploit vulnerabilities or security flaws.

5.5 Enforcement and Reporting

We reserve the right, but have no obligation, to monitor content and enforce these policies. Violations may result in content removal, account suspension, permanent ban, forfeiture of credits, and reporting to law enforcement where appropriate.

Reporting Abuse: Users may report abusive, illegal, or policy-violating content to support@plansflow.com. PlansFlow may preserve and share relevant data with law enforcement where legally required or where necessary to protect the safety of individuals or the public.

6. Uncensored and Experimental Model Access

6.1 Advanced Model Tiers

PlansFlow provides access to various AI model tiers, including:

• Standard Models: Default models with built-in safety filters appropriate for general creative use;
• Open/Advanced Models: Models with broader creative latitude intended for mature, artistic, or research purposes;
• Experimental Models: Beta or preview models that may have unpredictable behavior or outputs.

6.2 Age and Identity Verification

Access to "open," "uncensored," or experimental model categories requires:

• Affirmative confirmation that you are at least 18 years of age;
• Acknowledgment of additional usage restrictions and disclaimers;
• PlansFlow may require age verification or additional identity verification for access to restricted models where required by law, platform policy, or to comply with third-party provider requirements;
• Understanding that outputs may include mature themes or less filtered content;
• Agreement to assume full responsibility for the use and distribution of generated content.

6.3 User Responsibility for Advanced Models

By accessing advanced or uncensored models, you acknowledge that:

• Outputs may contain content not suitable for all audiences;
• You are solely responsible for reviewing and filtering outputs before use;
• Prohibited content (CSAM, non-consensual imagery, etc.) remains absolutely forbidden regardless of model tier;
• PlansFlow bears no liability for outputs generated using these models.

7. AI Model Limitations and Disclaimers

7.1 No Guarantees

AI-generated content is provided "AS IS" without warranties of any kind. We do not guarantee that outputs will be:

• Accurate, complete, current, or error-free;
• Suitable for any particular purpose;
• Free from bias, offensive content, or factual inaccuracies;
• Free from intellectual property concerns;
• Consistent, reproducible, or predictable.

7.2 Inherent Limitations

AI models may produce outputs that are:

• Hallucinated: Presenting false information as fact;
• Biased: Reflecting biases present in training data;
• Inconsistent: Producing different results for similar inputs;
• Inappropriate: Generating content outside intended parameters despite safety measures.

7.3 High-Risk AI Output Disclaimer

IMPORTANT WARNING: Certain AI models available through PlansFlow (including but not limited to SORA 2 Pro, Veo 3.1 Full Quality, Kling Pro, and other advanced video models) are capable of generating hyper-realistic video, synthetic media, and photorealistic imagery that may be difficult to distinguish from real content.

By using these high-capability models, you acknowledge and agree that:

• You are solely responsible for all content generated using these models;
• You will not use generated content to deceive, defraud, or mislead others;
• You will clearly label synthetic media as AI-generated when required by law or platform policies;
• You are responsible for complying with any local, national, or international laws on labeling, watermarking, or disclosing AI-generated media;
• PlansFlow may implement technical measures (such as metadata tagging or watermarking) to support compliance with labeling requirements where required by law or industry standards;
• You assume all liability for any harm, damages, or legal consequences arising from your use of generated content;
• PlansFlow expressly disclaims all liability for actions taken by you or third parties using content generated through our Platform.

7.4 User Responsibility

You are solely responsible for:

• Reviewing and verifying AI-generated content before use;
• Ensuring outputs comply with applicable laws and regulations;
• Obtaining necessary rights and clearances for commercial use;
• Consequences arising from your use of AI-generated content.

7.5 Medical, Legal, and Financial Advice

AI-generated content does not constitute professional medical, legal, financial, or other specialized advice. Always consult qualified professionals for matters requiring expert judgment.

8. Billing, Credits, and Subscriptions

8.1 Credit System (PF-Credits)

PlansFlow operates on a credit-based system ("PF-Credits"). Credits are consumed when using AI generation features. Credit costs vary by model, output type, and complexity. Current pricing is displayed in the Platform interface and may be updated periodically.

8.2 Subscription Plans

We offer various subscription tiers (Free, Pro, Premium, Enterprise) with different credit allowances, features, and limitations. Subscription details, including pricing and included features, are available on our pricing page.

8.3 Payment Processing

Payments are processed through Stripe, Inc. By making a purchase, you agree to Stripe's terms of service and privacy policy. We do not directly store payment card information. You authorize us to charge your designated payment method for subscriptions and credit purchases.

8.4 Subscription Billing

• Subscriptions are billed in advance on a recurring basis (monthly or annually);
• Unused credits from monthly allowances may or may not roll over depending on your plan;
• Subscriptions automatically renew unless cancelled before the renewal date;
• Price changes for existing subscribers will be communicated with 30 days' notice.

8.5 Refund Policy

Subscriptions: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial periods, except as required by applicable law.

Credit Purchases: Purchased credits are generally non-refundable once consumed. Refund requests for unused credits may be considered on a case-by-case basis within 14 days of purchase.

Technical Failures: If credits were consumed due to verified technical failures on our end, we will restore credits at our discretion.

8.6 Chargebacks and Fraud

Fraudulent chargebacks or payment disputes made in bad faith will result in immediate account termination, forfeiture of all credits and content, and potential legal action to recover losses including administrative fees.

9. Rate Limits and Usage Controls

9.1 Automatic Rate Limiting

PlansFlow enforces automatic rate limits to ensure fair access for all users and to prevent abuse, excessive API costs, and service degradation. Rate limits may include:

• Maximum requests per minute, hour, and day;
• Cooldown periods between generation requests;
• Monthly generation quotas based on subscription tier;
• Storage limits for uploaded and generated content.

9.2 Budget Protection

To protect both users and our platform from unexpected costs:

• We may pause or throttle service when unusual usage patterns are detected;
• Monthly usage caps apply based on your subscription tier;
• You will be notified when approaching usage limits;
• Service may be temporarily suspended if limits are exceeded.

9.3 Fair Use Policy

We reserve the right to limit or suspend accounts that engage in patterns of usage that negatively impact the service for other users, even if within technical limits. Examples include automated bulk generation, API abuse, or resource monopolization.

10. Data Handling and Privacy

Your use of PlansFlow is also governed by our Privacy Policy, which describes how we collect, use, store, and share your information. Key points include:

• Your inputs and outputs may be processed by third-party AI providers;
• We retain content to provide services and comply with legal obligations;
• We implement industry-standard security measures;
• You have rights regarding your personal data as described in our Privacy Policy.

10.1 Data Storage Zones

User-generated content is stored in distinct secure zones:

• Media Storage (Supabase Storage Buckets): Images, videos, and audio files are stored in private, access-controlled storage buckets with encryption at rest;
• Structured Data (Supabase Database): Text content, chat logs, project metadata, and user preferences are stored in secure database tables with row-level security;
• Transient Processing: AI prompts and responses may be temporarily processed by third-party AI providers per their retention policies.

11. Account Termination

11.1 Termination by You

You may delete your account at any time through account settings. Upon deletion, we will remove your personal data in accordance with our Privacy Policy, subject to legal retention requirements.

11.2 Termination by PlansFlow

We may suspend or terminate your account immediately, without prior notice, for:

• Violation of these Terms or Acceptable Use Policy;
• Fraudulent, illegal, or harmful activity;
• Extended periods of inactivity (12+ months);
• Request by law enforcement or legal process;
• Discontinuation of the Service.

11.3 Effect of Termination

Upon termination: (a) your right to access the Platform ceases immediately; (b) any unused credits are forfeited unless refundable by law; (c) we may delete your content after a reasonable period; (d) provisions intended to survive termination remain in effect.

Survival: The following sections survive termination of these Terms: Intellectual Property and Content Ownership (Section 4), AI Model Limitations and Disclaimers (Section 7), Indemnification (Section 12), Limitation of Liability (Section 13), Dispute Resolution (Section 14), Governing Law (Section 15), and AI Regulatory Compliance (Section 27).

12. Indemnification

You agree to indemnify, defend, and hold harmless PlansFlow, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your User Content, including any claims of infringement;
• Your violation of any third-party rights;
• Your violation of any applicable laws or regulations;
• Any misrepresentation made by you;
• Your use of AI-generated content, including synthetic media.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT, FEATURES, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (D) THE SERVICE WILL MEET YOUR REQUIREMENTS.

13.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PLANSFLOW, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
• DAMAGES RESULTING FROM ANY THIRD-PARTY CONDUCT OR CONTENT;
• DAMAGES RESULTING FROM AI-GENERATED CONTENT, INCLUDING HYPER-REALISTIC OR SYNTHETIC MEDIA;
• DAMAGES ARISING FROM YOUR RELIANCE ON AI OUTPUTS.

13.3 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13.4 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal proceeding, you agree to contact us at legal@plansflow.com to attempt to resolve the dispute informally. We will endeavor to resolve disputes within 60 days.

14.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall be conducted in English, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND PLANSFLOW AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

Either party may seek injunctive relief in any court of competent jurisdiction for intellectual property infringement or to prevent irreparable harm.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. For users in the European Economic Area, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

16. International Users

PlansFlow is operated from the United States. If you access the Platform from outside the United States, you do so at your own risk and are responsible for compliance with local laws. We make no representation that the Platform is appropriate or available for use in any particular location.

17. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control, and the International Traffic in Arms Regulations maintained by the State Department.

18. Third-Party Services

PlansFlow integrates with third-party services including AI providers (Venice.ai, Google Gemini), payment processors (Stripe), and cloud infrastructure (Supabase). These third parties have their own terms and privacy policies. We are not responsible for the practices of third parties, and your interactions with them are at your own risk.

19. Force Majeure

PlansFlow shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and PlansFlow regarding your use of the Platform and supersede all prior and contemporaneous agreements, representations, and understandings.

22. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their successors and assigns.

23. Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

24. Electronic Communications

By using PlansFlow, you consent to receiving electronic communications from us. These may include notices about your account, transactional information, and promotional messages. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

25. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please see our Privacy Policy for details. Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

26. EU/EEA Users

If you are located in the European Union or European Economic Area, you have certain additional rights under the General Data Protection Regulation (GDPR) as described in our Privacy Policy. The arbitration clause in Section 14 does not affect your right to bring claims before competent courts in your country of residence.

27. AI Regulatory Compliance

PlansFlow is designed to comply with emerging AI regulations, including the EU AI Act where applicable. We implement appropriate technical and organizational measures to ensure AI systems are used responsibly. Users are responsible for ensuring their use of AI-generated content complies with applicable AI regulations in their jurisdiction. PlansFlow is not liable for independent changes in third-party AI provider policies, but will update its own documentation and practices where required by law.

Ongoing Review: We periodically review and update our AI safety and risk-mitigation practices to align with evolving regulations, industry standards, and best practices.

28. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

For DMCA takedown requests or intellectual property concerns, please contact: dmca@plansflow.com